Warrenty

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Honua Ukulele warrants its ukuleles to be free from defect in materials and workmanship for three years from the date of original purchase.  This warranty is extended to the original purchaser only.

This warranty does not cover the following:

1. Failures that are the result of improper operations, maintenance or repair.
   
2. Failures that result from abnormal strain, neglect, modification, accidental damage or extremes in temperature or relative humidity.
   
3. Products whose the serial number has been removed or altered.
   
4. Normal wear including strings, frets, finish, fingerboard, accidental damage, and abuse.
   
5. Tone.  Tone is based on the subjective perception of the listener.  This being the case, it cannot be guaranteed.
   
6. Cases.
   

Do Not Ship your ukulele to Honua Ukulele without a return authorization.  Inbound shipping and insurance charges are your responsibility.  No collect shipments will be accepted.

Honua Ukulele will, at its sole discretion, repair the defect without charge or replace it with a similar specification model and value does not exceed the original purchase price of your ukulele.

Upon arrival at Honua Ukulele, a determination will be made whether the defect is covered the terms of the warranty.  If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping.  If the repair is no covered under the warranty, an estimate of the cost of the repair will be informed to the original purchaser.

If you are not completely satisfied with your purchase, you might notify Honua Ukulele within 48 hours of your intention to return and return it in unused condition within 7 days from the time it arrives.  You will receive a full refund but will be responsible for original and return shipping cost.

If your ukulele would be damaged in shipping, please notify Honua Ukulele right away and keep the original packaging available for inspection.  We will file a claim with the shipper.  Please do not return damaged ukulele until you have received authorization from us.  We will try our best to accommodate you with a new instrument right away when possible.

If you have any questions regarding these policies, please email us.    info@honuaukulele.com

Honua Ukuklele uses water-based lacquer on all products, it is one of the most environment-friendly finishing system.  However, it needs little more careful handling than other oil-base finishing systems, because it takes longer time to harden.  If something contacts on the finishing surface long time before hardening enough, it would leave a mark on it  Please be careful about first 2 months after purchase.

Thank you,